Thank You!Scott, as we discussed upthread, I came into your store today after a couple years of boycotting. (lol) I was very pleased with my experience, and it appears that the problem people are gone.
All I can say is WOW. I hope you haven't been brewing on this for that long. I have to point out to all following this that your post is being brought up from a complaint in January of 2010. That's 30 months! 2 1/2 YEARS AGO! Let it go already. I usually address every complaint personally, and attempt to resolve the problem, but this is absurd. Have you nothing better to do? If anyone cares to look, they will see that I have had dozens of positive comments in recent months. I know that any reply by me will bring down a whole load of people who will say you have the right to say what you want, when you want, and some will replay their experience. I agree, every is entitled to their opinions. I'm just trying to defend a new attack from someone who is showing everyone just how bitter they are and that they have nothing better to do that drag up dirt from years gone by.
If I have never issued MACHINEGUN a public written apology, here it is, genuine and unconditional. I'm sorry you had bad customer service and a bad experience/s. I hope that you can now let go of the grudge you have been holding onto for so long. I don't expect you will come in now and be my best buddy, but just know, you are welcome to come in and talk to me anytime.
Also, I never really put my finger on the employee in question, as 3 people could have been the culprit. Two have since left, and the third has learned a lot and come a long way. We will never be perfect and can't make everyone happy. Unfortunately, some people do come in with a chip on their shoulder. Unfortunately, we make mistakes and have bad days. I guess that's just how it is in this business.
Thank you all who have taken time to read this. Thank you to all who have given advice, criticism, and positive comments. These things all help to make a better business. Thank you to all of my supporters, customers, and INGOers, I couldn't continue in this venture without you.
Scott
i've been in there a couple of times and encountered the same crotchety guy