I have concluded that it's impossible to get DSL internet service from AT&T if you are an existing phone customer and all you want is to keep the phone service and add DSL.
I've been working in the customer care field for a while now, so I have a decent idea of how to interact with customers and potential customers. At this point, I am at a loss as to how these people can stay in business. They must be so freakin' big that people like me literally don't matter to them.
I have now tried four times to have DSL added to existing service and each time they found a way to make it not happen. Is it possible that they purposely seek cretins, dullards, and insolent, defensive, condescending, aggressively stupid weasels to fill their customer service positions? Do they go out of their way to intentionally make my life more difficult?
All I want is someone to connect DSL service to my phone line. I'll install everything. I'll pay a fair price. Is it too much to ask?
I don't want television service, a new cable coming into the house, or a service technician also coming into my house for whom I have to lose a day of work awaiting their arrival. I just want someone to hit the keystrokes to let me have the DSL. That's all. Is that too much to ask?
When I try to buy an advertised product, all I want is to buy is what I've chosen. I don't want to hear about all of the other nifty things I could also get if I were just bright enough to listen and do what is best for me if I was only capable of making my own decisions. I want what I want, nothing more, and I'll pay a fair price. Is that too much to ask?
rhino out!
I've been working in the customer care field for a while now, so I have a decent idea of how to interact with customers and potential customers. At this point, I am at a loss as to how these people can stay in business. They must be so freakin' big that people like me literally don't matter to them.
I have now tried four times to have DSL added to existing service and each time they found a way to make it not happen. Is it possible that they purposely seek cretins, dullards, and insolent, defensive, condescending, aggressively stupid weasels to fill their customer service positions? Do they go out of their way to intentionally make my life more difficult?
All I want is someone to connect DSL service to my phone line. I'll install everything. I'll pay a fair price. Is it too much to ask?
I don't want television service, a new cable coming into the house, or a service technician also coming into my house for whom I have to lose a day of work awaiting their arrival. I just want someone to hit the keystrokes to let me have the DSL. That's all. Is that too much to ask?
When I try to buy an advertised product, all I want is to buy is what I've chosen. I don't want to hear about all of the other nifty things I could also get if I were just bright enough to listen and do what is best for me if I was only capable of making my own decisions. I want what I want, nothing more, and I'll pay a fair price. Is that too much to ask?
rhino out!