I don't understand why after 5 minutes the OP didn't just walk away. I don't think there is anyone here that would stand for 25 minutes while the manager rings them up while at the same time leaving and talking to other staff.
The more I think about this, the more I think it is BS
I am open to suggestion of where in Hamilton county you can get a mouth piece for football, other than driving to and experiencing the joy of a visit to the super Wal-Mart. Remember the person ringing me up was a manager, so I don't think asking to speak to another manager would of been all that affective.