From having worked retail for nearly 20 years now, this is pretty accurate. While the original poster may have had an easy 30 second question, the guy calling a minute before him probably had 5 minutes of questions, and the guy calling 45 seconds after him had 8 minutes of questions.If I hauled my ass into the store to see what they have, why should they ignore me to talk to people on the phone. the phone rings constantly. Once on the phone the guy never wants to get off. he has to bitch about not answering the phone, the lack of stock, the high prices. If they have something he has lots of questions, wants them to hold it for him
The customers in the store are more important. End of story.