Not one stupid thing but something I hear over and over from guys behind the counter: When someone asks to see a specific model of gun they are looking for and the sales guy says something like: "Well to be honest, that gun is unreliable/outdated/cheap/junk and THIS is the one you should buy." Or they say: "My buddy has a friend that knows a guy that had a cousin who was a LEO/Operator/Seal and he said this is the best one ever!"
That really burns me. Really? Instead of showing the customer the gun he wants to see, he completely directs him to something else. Just show him the gun he came in to see and then answer questions to learn more about the customer's needs and use. That's what a helpful sales guy SHOULD do. Sure, some customers are newbies but many have already DONE their research and want to see the gun firsthand. Listen to the customer...then help and advise! Is that so damn hard?
That really burns me. Really? Instead of showing the customer the gun he wants to see, he completely directs him to something else. Just show him the gun he came in to see and then answer questions to learn more about the customer's needs and use. That's what a helpful sales guy SHOULD do. Sure, some customers are newbies but many have already DONE their research and want to see the gun firsthand. Listen to the customer...then help and advise! Is that so damn hard?