Someone helped themselves to free ammunition.The fedex trace agent called back today and said both of my norma orders are lost. Ill call norma tomorrow and see what they will do. Both shipments were "lost" in the fedex Greenwood warehouse.
Someone helped themselves to free ammunition.The fedex trace agent called back today and said both of my norma orders are lost. Ill call norma tomorrow and see what they will do. Both shipments were "lost" in the fedex Greenwood warehouse.
Yup. Gotta love having that symbol on the box just screaming ammo insideSomeone helped themselves to free ammunition.
No experience with their customer service but I believe they'll make it right.Yep. Im just hoping that norma will replace it. Do you have any experience with their customer service?
I will definitely follow up. Hopefully they will ship it with UPS or DHL even, with a 33% success rate with Fedex I'm kinda done with using them for awhile.No experience with their customer service but I believe they'll make it right.
I'd say you might be screwed if you had gotten a delivered email, but since that's not the case I think they'll reship or refund.
Please let us know
Fedex stinks! I ordered 3 new magazines for a Springfield EMP which were shipped via Fedex from Illinois. The tracking information showed that it was in Greenwood for a week, but never delivered. I finally called customer service at Fedex, waited 2 days, then called the Greenwood facility with no success. The box finally arrived a day later. If there is any choice on shippers, stay away from them. In contrast, UPS has done very well with a couple of ammo shipments in the last month.I will definitely follow up. Hopefully they will ship it with UPS or DHL even, with a 33% success rate with Fedex I'm kinda done with using them for awhile.
Actually I'm surprised they let you send it to the FedEx store. I used to do that with my ammo orders from the CMP, but then they changed policies and said that they could no longer accept ammunition at the FedEx store and it had to be sent to a main hub. I don't know if that's across the board or just that particular store (I think they're franchises using the FedEx name, and not actually "FedEx" proper.They are going to refund me for the order that hasn't moved for a week. Norma said the refund will take about 2 weeks to process the refund, I wish replacing the ammo was an option.
***Now they are saying since I requested it to be held at the fedex store the shipping insurance doesn't apply and I will have to deal with fedex myself.
I got mine from a fellow INGOer, I bet you gave a lot more than I did. It is great to work with like minded people like you find on this site...Finally got my Black Friday order in the mail. RCBS bullet puller with .30 and .44 collets. Now I just need .223, .264, .277, .323, .355 and .45 too!
I prefer Wireless Freedom DistributorFor my 10mm Cordless Hole Puncher: