Just got a call from our NIGHTMARE guest. This "lady" (in quotes because I am using the term EXTREMELY loosely) called right after I had transferred a call to her room. She was literally YELLING because "my friend doesn't understand why she keeps getting hassled when she calls me".
I asked her what she meant by "hassled" and her idea of hassling is asking what room number she was wanting and the name on the room. This is standard policy in ANY hotel. She then went on to state that this was the fourth time her friend had tried to call her. I have been here since 0645 and this last time was the first time my phone has rang all morning.
Sometimes, you seriously just want to smack the **** out of someone.
Hopefully she is checking out soon????