She took it in for a rattling noise under the car. The noise sounds like it's coming from the drivers side front tire. Their solution? "We took your skid plate off and put it in the trunk. See if that works."
Needless to say, she's not going back.
And the Ford Flex is my new all time fovorite vehicle.
Duh. Has the same styling as the vehicle you drive on your day job.
There are good and bad dealers/repair shops just as any business.
-Snip-
Some customers were very creative like coming back a day after getting a oil change and claiming their AC wasn't working and it was before the oil change.
I had one come back after putting a muffler and tailpipe on it. I noticed the brakes were weak after pulling the car in and while on the lift I noticed leaking wheel cylinders on the front brakes(yeah drums on all 4 wheels back then). Made a note for service manager on work order that it had leaking front wheel cylinders. He told customer when she picked it up and she said OK I will tell my husband.
Next day here he comes saying we messed up the brakes as they were fine when we brought it in.
Tons more stories like this.
There are good and bad on both sides of the counter.
But there's the flip side where dealers actually appear to mess something up and deny they did it.
My wife and I took her front wheel drive Ford Freestar van into a Ford dealer on Michigan Road a mile to two north of I-465 to get a recall item taken care of.
If memory serves, it was a torque converter where it connected to some splines related recall? (it's been a couple of years)
When we went to pick up the Freestar, the horn suddenly didn't work.
They said there was absolutely NO WAY possible they could've done anything to cause the horn to stop working.
But they'd fix it for several hundred dollars, as they said it involved tearing into the steering column. (whether true or not I don't know)
So now my wife has a Freestar that has no horn.
Sounds like you're talking about Pearson Ford, located at the Northwest quadrant of Michigan road and 106th street.
Not to play the devil's advocate or anything, but how often does your wife use the horn? If I went out to my car right now and attempted to honk the horn, I'd expect it to work in spite of the fact it's probably been weeks since I last used it. I'm just wondering if it's possible that it wasn't working beforehand and she noticed it not working after the recall.
I hate to say it but it's not just dealerships that'll rip you off. I took my daughter's Jeep Liberty to a local mechanic to get an estimate on replacing shocks and struts. He printed out an estimate for me complete with prices and part numbers for Monroe shocks and struts, labor, disposal, tax, etc. I went online and found the same parts FROM Monroe directly for half what he was trying to charge me. Double mark up on parts in addition to $85 an hour labor? I think not.
Bottom line, do your homework with ANY mechanic.
Mike