Hope I never need to use them but that's good to hear. I just purchased a Mark IV Hunter and I have a ore Ruger in the works.
I hate to mention this, but they had a special line set up for recalls on the Mark IV.
So??
The Mark IV I purchased had already been fixed.
That's Awesome!! Glad you didn't have to send it back.
So far, I have had nothing but great service from Ruger's Customer Service. They pay the shipping to and from their place and they get the stuff done quickly and well. They even throw something in because you had a problem and they wanted to make you feel better. I admit I never needed their excellent service before the recent products they are making but they are the best when it does become needed. Ruger does it the best way they are able and while it is best not to need it, it is nice to know they will fix it and make it right without a lot of questions and trying to make it your fault.
Also, I bought a nice new Mark IV before the recall. Mine was fine, it apparently wasn't one that wasn't assembled correctly so I am very happy with it.