I bought my Glock from Bob at the last gun show in Indy. Since then, I've picked up 2 more pistols from him and will probably get another this weekend at the show. I've never had anything but great service and advice from the folks at PSS. Heck, I even stop in once in a while just to shoot the breeze.
As far as bad words being uttered........... I don't recall ever hearing any.
Then you either are "blue skying" or just simply ignoring it. I've been in that shop four times in my life, and heard "salty" statements every time. I agree with the poster who said that if the "n" word is the worst you've heard, then you've had a pretty good life. But, the truth is far from the "never used" opinion you share above.
Let's all be real honest here: some folks get along and some do not. Nothing is absolute. And, I've bought many things cheaper at other places. Some I've bought at PSS and been thrilled, some I've walked out and gone elsewhere. It's a business...they need to make money too. I can accept that. I don't need my LGS to be a "fraternity" or backroom hang-out. I have friends and INGO for that...I go there to buy and sell.