A gun shipped directly to a private home and not an FFL. Who is minding the store.....oh, the Spanish translation was not clear for the warehouse order picker and the dock worker.
Every time I get something shipped the order picked by is a Spanish name. Not a knock but WTF
The dock worker has not idea if the carton he is loading in the box is correct, and your average order picker is being directed by a hand held scanner to put whatever is in rack F293 on to the conveyor belt or his pallet.
Not sure how having a Hispanic name would cause difficulties with these tasks. The problem here likely originated with a typo during database creation.