Yep. Its a case of the lazies. Somebody doesnt want the hassle of sorting out the aluminum and are probably not smart enough to realize they can magnet out the steel.
Let me guess, Its the range that used to be called Pop Guns at Washington and Post? I recall that supid rule of theirs.
Jackwagons. For more reasons than that. Crap customer service. I was actually told "I cant ring up your ONE accessory purchase, I am in the middle of helping this gentleman who came in ahead of you. As soon as I'm done with him I'll ring you out. (right as he was handing the dude his 4473 to fill out, and he proceeded to stand there watching him write on the form.)
I was just curious if the logic behind the rule was laziness or if there was something I didn't know
The 2nd amendment range in New Carlisle, In.
They post the rules on the door.
I do not care why. I just follow the rules.
It is their range. They manage it their way.
as for customer service.
I was in a store with a pile of stuff I wanted to purchase.
The sales girl was on the phone (for a long time) talking product.
When she finished talking on the phone.
She asked if she could help me.
I commented I was waiting a very long time.
Her response was, it was a Potential customer.
I said, No it was a phone call.
I am standing here and I was a Potential customer.
I turned and walked out.
The 2nd amendment range in New Carlisle, In.
They post the rules on the door.
I do not care why. I just follow the rules.
It is their range. They manage it their way.
as for customer service.
I was in a store with a pile of stuff I wanted to purchase.
The sales girl was on the phone (for a long time) talking product.
When she finished talking on the phone.
She asked if she could help me.
I commented I was waiting a very long time.
Her response was, it was a Potential customer.
I said, No it was a phone call.
I am standing here and I was a Potential customer.
I turned and walked out.
Agreed. A customer standing in front of the sales counter, to me anyway, is more urgent than one on the phone, there are variables, of course, but at least asking the phone customer to hold for a moment while acknowledging the walk in customer doesn't seem like too much to ask.I spent sometime working retail. My focus was on the customer in front of me. One on the phone went to voice mail or on hold.
I spent sometime working retail. My focus was on the customer in front of me. One on the phone went to voice mail or on hold.
Not at all surprised with this attitude.
That caller was also ahead of you, since you didnt say anything about her stopping what she was doing with you to interrupt your service with the phone call. What is wrong with waiting your turn?
When was a phone caller ready to present cash?
If a clerk is on the phone BEFORE you are ready to engage them, you expect them to tell the person on the phone to kiss off? I expect a clerk to handle customers in the order they arrive, no matter the method. That's life. But given your other customer service oriented threads, we obviously have different expectations of what proper customer service is.
people in the customer service seem to blindly defend their service. I will bet everyone that reads this site has stood at a counter waiting to be checked out or requiring service.
The phone rings and the person picks up the phone.
AND YES when a person walks up to the counter to check out. the employee should tell the person on the phone (Courteously) PLEASE HOLD.