Has anyone had any troubles with this merchant? I understand they have a nice product however, the online transactions are a hit and miss with different folks. Some Bad reviews online and some good. Looking for feedback before I cancel an order or let alone purchase one on one. Telephone number listed on the website goes straight to an inbox that is spilling over. Ordered online and recieved and immediate PO but was never billed for the initial pre-approval. Appreciate any feedback.