What is going on with this company. My buddy at work had a problem getting a scope sent to our work address and now I can't even get them to hold a package at a Fedex hold location. I gave them a location to hold it at and they said they would wave the $15 fee, who charges that in the first place. Then they called me back to ask if I would let them hold it at another spot 9 miles away, I said sure. Now this morning I see it is being held 30 miles away and won't be there till Friday. Calling them this morning to just tell them to keep it and I will spent the extra $40 at basspro and just pick it up today. I have heard about bad customer service but creed got in the way and I couldn't help but order from them. Meh, never again.
It helps if you have your own fedex account and set your own holds. To do that you HAVE to have it shipped to your residence (the fedex/ups/usps accounts link to your home only) then once it has shipped hop onto fedex or ups and do your own shipping magic through your own account. For the shipper to do it, it can be a real hassle and sometimes not possible depending on where the box is and where you're wanting it to be. Changing deliveries midstream also delays at least 1 day, I've had ups delay a week or more because they generally don't have a route getting the box from where it was supposed to deliver from to a ups store location easier for me to get to without leaving it on my porch for a day. I don't think optics planet is your problem as much as trying to change an enroute delivery. Sometimes it adds to the shipping cost and you can't expect them to eat that fee.