As I have tried to point out in my posts, DIALOG is the key to a successful interaction with any other human.
Old and young are equally receptive to reasoned dialog and intelligent thought.
BK6
Dialog is only a "key" if both parties are receptive by definition, and THAT seems to be the issue here. Gun shop employees caring not for dialog.
I can attempt all the dialog in the world when I'm working with older folks, but if they don't reciprocate (usually because a lack of respect for young individuals, or for harboring the same baseless attitude you have towards my generation), I'm left to feel like crap wondering what I could have done to better serve the patient, even though I went out of my way to help them.