I am sure it is a factor in the re-sale.
Probably. People want the purdy gun to be purdy...
Once I calmed down after finding out the finish was damaged, it didn't bother me. It was actually a bit of relief that I didn't have to worry about the finish on my carry gun. Since they tend to occasionally get carry damage anyway, I viewed it as no big deal. Especially in light of the fact that I could get it Cerakoted for not that much money if desired. To each their own though.
Hmmmm. I was just recently looking at a duty coat Valor for carry and was wondering about the finish wear. Saw people mentioning talking with DW about refinishing. Might be worth a re-try.
Yeah, I was thinking that it doesn't hurt to call again. Could have just gotten a dud customer service person. Worth another 15 minutes or so on the phone...