I would strongly suggest that people avoid Sportsman's Guide. I only tried them because of some recommendations of others. But based on my experience, they will not honor their purchases and are defrauding people with their "membership".
I purchased 3,000 rounds of Fiocchi 9AP ammo on March 28th. It was .18 cents a round, so a decent deal considering the circumstances at the time. It was backordered and had a shipping date of 4/15. Because of the cost of shipping, I also purchased the "membership" that gives free shipping on all ammo. The membership was less expensive than the normal shipping costs and also provided a discount on the ammo. If my purchase was honored, I would have been happy with my purchase.
At the beginning of April I received an email stating that my shipping date has moved to 5/30 and I needed to confirm the acceptance of the new shipping date or Sportsman's Guide would cancel my order. I completed the online process of accepting the new date. I had confirmation and my shipping date changed on my order to the new 5/30 date.
Yesterday I checked on my order and it was showing cancelled. I emailed them (since their call center is closed) about why my order was cancelled and how this effects my membership. I did not ask for the order to be cancelled and I received no notification of any type. Their 1st response said I did not respond to the delayed shipping email so they cancelled my order. Which is not true. They told me I would need to reorder if I wanted that ammo. I cannot reorder that ammo as "item not currently available for sale". So apparently they did not even check their own website. They refused to address my concerns regarding the membership.
I then sent a 2nd email and explained that I did complete the process for delayed shipping. I also said they if they are refusing to send my product then I want a full refund on the "membership fee" that I paid to get free shipping on the ammo. That was the only reason to get the membership.
I received a 2nd reply stating that once an order has been cancelled, there is nothing they can do. They gave me a $10 credit for my "inconvenience", but they refuse to address my questions about refunding my "membership fee".
Their actions make it seem to me that they decided they just don't want to fulfill my order and cancelled it. Apparently they don't care about fulfilling orders when they can charge for the "membership fee" and then refuse to refund that. That is pure profit. To me they are just as crooked as "Cheaper Than Dirt" and are defrauding their customers.
Because of their actions I have reported the membership fee they charged in March as a fraudulent transaction to my credit card company.
I have filed both a Better Business Bureau and Indiana State Attorney General complaint against them.
I was hoping to resolve this directly. But either they are not taking time to read my entire email...or they are refusing to address my concerns on purpose. Either way is bad and horribly negligent customer service.
I purchased 3,000 rounds of Fiocchi 9AP ammo on March 28th. It was .18 cents a round, so a decent deal considering the circumstances at the time. It was backordered and had a shipping date of 4/15. Because of the cost of shipping, I also purchased the "membership" that gives free shipping on all ammo. The membership was less expensive than the normal shipping costs and also provided a discount on the ammo. If my purchase was honored, I would have been happy with my purchase.
At the beginning of April I received an email stating that my shipping date has moved to 5/30 and I needed to confirm the acceptance of the new shipping date or Sportsman's Guide would cancel my order. I completed the online process of accepting the new date. I had confirmation and my shipping date changed on my order to the new 5/30 date.
Yesterday I checked on my order and it was showing cancelled. I emailed them (since their call center is closed) about why my order was cancelled and how this effects my membership. I did not ask for the order to be cancelled and I received no notification of any type. Their 1st response said I did not respond to the delayed shipping email so they cancelled my order. Which is not true. They told me I would need to reorder if I wanted that ammo. I cannot reorder that ammo as "item not currently available for sale". So apparently they did not even check their own website. They refused to address my concerns regarding the membership.
I then sent a 2nd email and explained that I did complete the process for delayed shipping. I also said they if they are refusing to send my product then I want a full refund on the "membership fee" that I paid to get free shipping on the ammo. That was the only reason to get the membership.
I received a 2nd reply stating that once an order has been cancelled, there is nothing they can do. They gave me a $10 credit for my "inconvenience", but they refuse to address my questions about refunding my "membership fee".
Their actions make it seem to me that they decided they just don't want to fulfill my order and cancelled it. Apparently they don't care about fulfilling orders when they can charge for the "membership fee" and then refuse to refund that. That is pure profit. To me they are just as crooked as "Cheaper Than Dirt" and are defrauding their customers.
Because of their actions I have reported the membership fee they charged in March as a fraudulent transaction to my credit card company.
I have filed both a Better Business Bureau and Indiana State Attorney General complaint against them.
I was hoping to resolve this directly. But either they are not taking time to read my entire email...or they are refusing to address my concerns on purpose. Either way is bad and horribly negligent customer service.