So my daughter had her oil changed yesterday, got home and mentioned her oil light was on. Well I figured it needed reset. Then this morning she left to go to work and called me because she broke down about 8 miles away. She said check engine light and oil light came on and it died. I go down and look at car, it had restarted and she got out of road. I checked oil first thing and dipstick was bone dry. I look under car and no signs of leak. So I run to oil change place and tell them I think they forgot to add oil. They thought I was nuts, grabbed oil and followed me tot he car. Long story short, them bastages forgot to add oil.
So this car was driven 10 miles from oil change to home last night, and 8-10 miles today before it shut down. They took the car back to their shop where they told me they would drain and inspect oil, change filter and install new oil. I had to get back to my job, so daughter went with them to the shop. She told me she don't think they even drained that oil they had just put in and that they just replaced oil filter and checked for leaks, refunded her money and than kept the receipt.
I am having problems with this deal. I would think that engine has to have been damaged.....am I right? Where do I go from here? I mean, the business admitted they forgot to add oil and do the final double check and show customer dipstick....but I don't have that in writing or proof they said it. I hate to go straight to a lawyer, but I also don't know if I can trust them and I darn sure don't want to be stuck buying a new engine in 3-4-5 months because they are fools.
Guess I am asking INGO for advice. What would you do? How would you proceed? I'll be honest, I hate to cause this location or the employees problems, or their jobs. I aint interested in milking this company or getting something I don't need or deserve, I just want assurance from them that if this does cause issues in the next 12 months or so, they will be accountable and liable for it. Any thoughts would be greatly appreciated. It is a nationwide company, but our location is new.
BTW....It is a 2013 Kia Rio with about 70,000 miles. Damn engine would probably cost more than the car is worth.....but we did just put $1000 in the A/C this summer.
So this car was driven 10 miles from oil change to home last night, and 8-10 miles today before it shut down. They took the car back to their shop where they told me they would drain and inspect oil, change filter and install new oil. I had to get back to my job, so daughter went with them to the shop. She told me she don't think they even drained that oil they had just put in and that they just replaced oil filter and checked for leaks, refunded her money and than kept the receipt.
I am having problems with this deal. I would think that engine has to have been damaged.....am I right? Where do I go from here? I mean, the business admitted they forgot to add oil and do the final double check and show customer dipstick....but I don't have that in writing or proof they said it. I hate to go straight to a lawyer, but I also don't know if I can trust them and I darn sure don't want to be stuck buying a new engine in 3-4-5 months because they are fools.
Guess I am asking INGO for advice. What would you do? How would you proceed? I'll be honest, I hate to cause this location or the employees problems, or their jobs. I aint interested in milking this company or getting something I don't need or deserve, I just want assurance from them that if this does cause issues in the next 12 months or so, they will be accountable and liable for it. Any thoughts would be greatly appreciated. It is a nationwide company, but our location is new.
BTW....It is a 2013 Kia Rio with about 70,000 miles. Damn engine would probably cost more than the car is worth.....but we did just put $1000 in the A/C this summer.