Gun problem is resolved
The gun was fine and then started to not lock back on empty mags. I bought it a couple weeks back, after haggling with them they took it back and I took a slight loss for store credit. Kinda sucks I lost any money as I had bought three guns in less than a week but what can you do, it could have been worse I guess.
Why not go through the warranty and get it fixed? Im actually impressed they would take it back, most shops probably wouldnt.
I special ordered 2 boxes of 16 ga shotgun shells on 10/27/2011. It's now 1/13/2012, no shells yet. When I went into the store they were completely out of 16 ga shells and the salesman made the offer to me to special order what I wanted. He verified that they were available from their supplier. I know it's a small sale for them but I paid up front and their website says that they do special orders if you can’t find what you’re looking for. They have my money I have no product to show for it. I was told by the salesman an order like that usually takes about a week. I called the store after 2 weeks. When I tried to inquire about my order I was told the guy in receiving is good about calling when orders come in. At 5 weeks I went into the store and was brushed off the same way in person (may have been the same guy that answered the phone), while I was there I noticed they did havesome 16 ga shells back in stock, just not the shot size and brand I ordered(I wonder if they came in and they sold them). After 7-8 weeks I used the ‘contact us’ section of their website asking for a status report, if it was backordered and if there was an estimated arrival date or if I should expect a refund. NO RESPONSE to my inquiry. I tried shopping locally instead of ordering from Cabela’s, Bass Pro Shop, Cheaper than Dirt, or Sportsman’s Guide. If I would’ve ordered from one of them and paid a little more for the shipping charges I would have received them by now. I filed a BBB complaint on 1/9/12 for product delivery issues. I won’t be going back.
Sorry to here about your bad luck. I have usually had good service with them. Also, welcome to INGO.
Well posting a bad review here got the attention of some of the employees of Midwest Gun Exchange including Andy, who is the shipping and receiving person. He very quicly located my shells and got back in touch with me. I don't know where the break down was and why I wasn't contacted when they were received but he was very apologetic and wanted to rectify the situation. I appreciate his prompt response to my complaint. Thanks Andy.I special ordered 2 boxes of 16 ga shotgun shells on 10/27/2011. It's now 1/13/2012, no shells yet. When I went into the store they were completely out of 16 ga shells and the salesman made the offer to me to special order what I wanted. He verified that they were available from their supplier. I know it's a small sale for them but I paid up front and their website says that they do special orders if you can’t find what you’re looking for. They have my money I have no product to show for it. I was told by the salesman an order like that usually takes about a week. I called the store after 2 weeks. When I tried to inquire about my order I was told the guy in receiving is good about calling when orders come in. At 5 weeks I went into the store and was brushed off the same way in person (may have been the same guy that answered the phone), while I was there I noticed they did havesome 16 ga shells back in stock, just not the shot size and brand I ordered(I wonder if they came in and they sold them). After 7-8 weeks I used the ‘contact us’ section of their website asking for a status report, if it was backordered and if there was an estimated arrival date or if I should expect a refund. NO RESPONSE to my inquiry. I tried shopping locally instead of ordering from Cabela’s, Bass Pro Shop, Cheaper than Dirt, or Sportsman’s Guide. If I would’ve ordered from one of them and paid a little more for the shipping charges I would have received them by now. I filed a BBB complaint on 1/9/12 for product delivery issues. I won’t be going back.