This is long, apologies in advance, but I had to share this experience and hopefully save someone on here the same problems.
This morning I dropped off a box at UPS (not a UPS store, an actual UPS hub) containing a Pelican hard rifle case, which contained a completely disassembled Remington 700, McMillan stock, etc. (no ammo) being shipped to my gunsmith (a registered FFL) to assemble and accurize, as I have now done several times back and forth with FedEx.
He lives out in the sticks in Kentucky and FedEx had issues delivering the last shipment I sent him so he wanted me to ship this one UPS.
We have company accounts with both UPS and FedEx, and I created the correct priority overnight, adult signature required shipping label online last night (as per UPS regs on shipping firearms), stuck it to the box and threw it in the truck ready to drop off this AM.
I walked in, said hello to the guy standing there, load the box on the counter and told him this shipment was ready to go, have a good one and left. I got back to work and went into a meeting. I get back to my desk and I see that I've had 7 calls from the same number and 3 new voice mails within the past half hour.
I listen to the first voicemail - "This is Xxxxx at UPS and you need to immediately come back and pick up the package that you dropped off this morning containing a rifle".
Wait, this assclown opened my package??
Then I listen to the next voicemail - "This is Xxxxx at UPS again and you must come and get this package immediately before I am forced to call security".
WTF?!
Before I called this hyperventilating weirdo back, I decided to call UPS customer service and make sure I didn't do anything wrong or if there was any good explanation as to why this guy opened up a sealed, nondescript cardboard box and began tripping out when he saw a completely disassembled rifle.
The customer service guy said that if he was concerned that something in the box was dangerous containing flammable materials, etc. or improperly shipped (not air, sig required, etc.) they have the right to open the box to inspect the contents (hmm, good to know) but based on the contents and the way that is was shipped, he had no explanation as to why Xxxxx was so upset and demanding that I come get my package and threatening to call security. He apologized several times for his behavior and thanked me for using UPS. Right.
So now I'm completely annoyed and jump in my truck to drive all the way back to the UPS hub to retrieve my package. On my way there, Xxxxx calls again and I answer.
This is how this conversation went:
Me - Hello
Xxxxx - This is Xxxxx and you need to come and get this rifle as soon as possible.
Me - I'm not sure why you opened my package, but nonetheless I contacted UPS corporate customer service and they are confused as to what the problem is here? Per UPS rules and regulations I shipped the package correctly and it is perfectly fine to ship firearms and firearm parts via UPS, were you aware of this?
Xxxxx - I don't care what corporate said, I am not comfortable having this here and you need to come and pick it up immediately.
Me - Ok
I get there, grab my box, drive directly to FedEx and ship it off to my gunsmith. The world has lost it's damned mind.
This morning I dropped off a box at UPS (not a UPS store, an actual UPS hub) containing a Pelican hard rifle case, which contained a completely disassembled Remington 700, McMillan stock, etc. (no ammo) being shipped to my gunsmith (a registered FFL) to assemble and accurize, as I have now done several times back and forth with FedEx.
He lives out in the sticks in Kentucky and FedEx had issues delivering the last shipment I sent him so he wanted me to ship this one UPS.
We have company accounts with both UPS and FedEx, and I created the correct priority overnight, adult signature required shipping label online last night (as per UPS regs on shipping firearms), stuck it to the box and threw it in the truck ready to drop off this AM.
I walked in, said hello to the guy standing there, load the box on the counter and told him this shipment was ready to go, have a good one and left. I got back to work and went into a meeting. I get back to my desk and I see that I've had 7 calls from the same number and 3 new voice mails within the past half hour.
I listen to the first voicemail - "This is Xxxxx at UPS and you need to immediately come back and pick up the package that you dropped off this morning containing a rifle".
Wait, this assclown opened my package??
Then I listen to the next voicemail - "This is Xxxxx at UPS again and you must come and get this package immediately before I am forced to call security".
WTF?!
Before I called this hyperventilating weirdo back, I decided to call UPS customer service and make sure I didn't do anything wrong or if there was any good explanation as to why this guy opened up a sealed, nondescript cardboard box and began tripping out when he saw a completely disassembled rifle.
The customer service guy said that if he was concerned that something in the box was dangerous containing flammable materials, etc. or improperly shipped (not air, sig required, etc.) they have the right to open the box to inspect the contents (hmm, good to know) but based on the contents and the way that is was shipped, he had no explanation as to why Xxxxx was so upset and demanding that I come get my package and threatening to call security. He apologized several times for his behavior and thanked me for using UPS. Right.
So now I'm completely annoyed and jump in my truck to drive all the way back to the UPS hub to retrieve my package. On my way there, Xxxxx calls again and I answer.
This is how this conversation went:
Me - Hello
Xxxxx - This is Xxxxx and you need to come and get this rifle as soon as possible.
Me - I'm not sure why you opened my package, but nonetheless I contacted UPS corporate customer service and they are confused as to what the problem is here? Per UPS rules and regulations I shipped the package correctly and it is perfectly fine to ship firearms and firearm parts via UPS, were you aware of this?
Xxxxx - I don't care what corporate said, I am not comfortable having this here and you need to come and pick it up immediately.
Me - Ok
I get there, grab my box, drive directly to FedEx and ship it off to my gunsmith. The world has lost it's damned mind.