I'm curious to see what Ruger has to say

[AllenM]

I just got a notification that my new SR22 is coming back from Ruger.
I bought one with a threaded barrel and was getting baffle strikes on my suppressor right out of the box.
I mailed it 12 days ago, so turn around I felt is good but I have had no contact from them to know what was up. not that it matters as long as it's fixed when it gets back.

 

[T4rdV4rk]

That is curious. Do you think there was a concentricity issue between the threads and the bore?

 

[AllenM]

Seems like there was. The suppressor works fine on my MKII with a tac lite upper

 

[Titanium Man]

Ruger has awesome turnaround time. I called with a problem on my P97 DC, which had previously been sent in a few years ago. The lady emailed me a prepaid NDA UPS label which I shipped out on a Tuesday, and I received the repaired gun the next Monday. Awesome, awesome, awesome. Almost good enough reason to buy a Ruger.

 

[churchmouse]

Had to be off bore center-line in the threads. If it worked on a different barrel then the machine work was off.

 

[AllenM]

Test fired it today and it works fine. They put a new barrel and thread adapter on it, So yay back in business.
+1 for Ruger customer service

 

[SERparacord]

Ruger has great CS, no matter how many times you have to send one back.

 

[AllenM]

They even gave me a cleaning rag for the inconvenience

 

[SERparacord]

They even gave me a cleaning rag for the inconvenience

I got a hat and t-shirt.

 

[AllenM]

 

[SERparacord]

that is my face when I dealt with RIA CS.

 

[AllenM]

I have never sent a pistol back before. But this was too much of an issue to over look or fix at my expense

 

[SERparacord]

I have never sent a pistol back before. But this was too much of an issue to over look or fix at my expense

I've only had to twice. Learned fast not to do business with RIA.

 

[ELMO]

I have had a good experience with Ruger CS. I had issue with take down lever on my SR22 pistol. They put a new lever in and all is fine now . Turn around time was 6 days and they sent me a cleaning rag too...

 

[db1959]

Test fired it today and it works fine. They put a new barrel and thread adapter on it, So yay back in business.
+1 for Ruger customer service

They did right by me too. It's a shame you had to send it back but there CS is top notch.

 

[Exodus]

Thier tech service is not 100%. My SR22 has been to them twice still not fixed.

 

[Boonl1776]

Ruger stands behind their new guns and turns the repairs around quickly. I know this because many of my friends have recently sent new Rugers back to the factory for repair. (Avoidable QC issues???) It usually takes about a week, door to door. I expect they will have re-barrelled it and changed out a good portion of the top end for you. It should be a shooter now, as it should have been when it first left Ruger. Please let us know.

 

[Mgderf]

O.P.
Was there significant damage to the baffles?
If so, did Ruger address this?

Just curious how far their warranty extends.