You can search the conversations, this helps me, this is Under FILTERS:
1) Labels: This option provides certain user groups the ability to create their own labels and assign them to their conversations for easy referencing. Conversations are searchable by prefix. Functions like mail-like folders.
2) Rules: If you use the system often to chat, these may help some. I have never used it.
3) Groups: I will have a mod/admin group, good for folks in the same area that shoot, etc together perhaps.
4) Auto Response: good for those that vacation or are away.