Black Cloud
Expert
So, I order my EOTech from an eBay seller, with 2nd-Day Air shipping so that I can leave to my Holiday vacation to visit my family after my last day of work before the new year (off on Friday, 12-21). The package was shipped by the seller on 12-19, plenty of time...
According to the tracking program, optics arrived in Indy on Thursday and noon. Friday, tracking shows it on a truck for delivery all day, then back at the distribution facility at 6pm. So, I sit around all day Saturday, waiting on the package to be delivered, as it once again showed as in transit for delivery. At 5:50pm, tracking updates to show it back at the facility. I call the Customer Service number, and they tell me that the facility is closed, but that I can PICK UP THE PACKAGE ON SUNDAY, between the hours of 1 and 4pm EST, at the facility.
I asked them if I was to understand that I paid extra for 2nd Day Air, that the package was in my city for 3 days, yet no attempt was made to deliver. And, that I had to drive 30 minutes away to pick up the package myself, at a time that was inconvenient to me? Their answer? "I'm very sorry."
So, today, on Sunday as I'm watching the Colts game, I leave the game so that I can get to the facility to pick up the package before they close at 4pm. I get there at 3:20pm... and it's closed. I call the CS number to explain my disdain, and they said "We're very sorry that somebody gave you the wrong hours, we don't know why they'd do that, but we shall attempt delivery again tomorrow..."
FAIL, FEDEX. HUGE FAIL. I HATE YOU. AND ALL THAT LOOK LIKE YOU.
According to the tracking program, optics arrived in Indy on Thursday and noon. Friday, tracking shows it on a truck for delivery all day, then back at the distribution facility at 6pm. So, I sit around all day Saturday, waiting on the package to be delivered, as it once again showed as in transit for delivery. At 5:50pm, tracking updates to show it back at the facility. I call the Customer Service number, and they tell me that the facility is closed, but that I can PICK UP THE PACKAGE ON SUNDAY, between the hours of 1 and 4pm EST, at the facility.
I asked them if I was to understand that I paid extra for 2nd Day Air, that the package was in my city for 3 days, yet no attempt was made to deliver. And, that I had to drive 30 minutes away to pick up the package myself, at a time that was inconvenient to me? Their answer? "I'm very sorry."
So, today, on Sunday as I'm watching the Colts game, I leave the game so that I can get to the facility to pick up the package before they close at 4pm. I get there at 3:20pm... and it's closed. I call the CS number to explain my disdain, and they said "We're very sorry that somebody gave you the wrong hours, we don't know why they'd do that, but we shall attempt delivery again tomorrow..."
FAIL, FEDEX. HUGE FAIL. I HATE YOU. AND ALL THAT LOOK LIKE YOU.