I have been an avid Rural King Gun Barn fan for some time. They have a good selection at great prices. However, as I found out recently Rural King does not care about anything more than the bottom line.
I purchased a graduation gift for my son on 4/13/2018. I inspected it and took it home, putting it up until this Wednesday when he graduated. I proudly presented my oldest son with his present only to find out that there was a complete failure of the trigger, hammer, and strike assembly. Upon researching it I found the needed information about the upgrade that was being issued due to the known issue. I called the manufacturer and they informed me it was a known problem and that they would upgrade it without question. I sent it back and I am awaiting the gun being returned (they said about 2 weeks). My next call was to Rural King. I advised them of the issue and that it was a known issue. The store assistant manager at the Greenwood, IN store could not have cared less. I then called the corporate number and was transferred to Jill Adams who was the supposed head of the FFL and firearms for Rural King Corporate. She told me that she was under the impression that all of these particular pistols had been pulled for the upgrade and this one must have "slipped through the cracks" and she said that if I took it to the store they would be happy to send it back to the manufacturer for me. I told her I was already taking care of that myself but I was very upset that they sold me a firearm with a known issue. She offered no further assistance and so I asked for the name and number of the Rural King legal department. She said nothing and hung up the phone. I then called back the corporate number and spoke with the supposed head of legal for Rural King Corporate. He was an arrogant man named Jason. He told me "guns are inherently dangerous," thanked me for bringing this to his attention and that was the end.
I was not looking for anything and never once requested any compensation. I asked for accountability and requested they find a way to rectify a situation without having to wait for the manufacturer to repair the gun and send it back so my son could enjoy his gift. They simply didbt care at all about customer satisfaction.
I urge everyone to never buy another firearm from Rural King. I am hoping that I can get enough proof of gross negligence on their part to have their FFL revoked. I don't ask for much, just not to be treated like I'm the one who did something wrong when they are selling a defective product.
I forgot to mention they sold me the display model because they told me it was the last one and they were not getting any more yet, when I went back into the store a few days later there was another one in the case and the salesman told me they had several.
I purchased a graduation gift for my son on 4/13/2018. I inspected it and took it home, putting it up until this Wednesday when he graduated. I proudly presented my oldest son with his present only to find out that there was a complete failure of the trigger, hammer, and strike assembly. Upon researching it I found the needed information about the upgrade that was being issued due to the known issue. I called the manufacturer and they informed me it was a known problem and that they would upgrade it without question. I sent it back and I am awaiting the gun being returned (they said about 2 weeks). My next call was to Rural King. I advised them of the issue and that it was a known issue. The store assistant manager at the Greenwood, IN store could not have cared less. I then called the corporate number and was transferred to Jill Adams who was the supposed head of the FFL and firearms for Rural King Corporate. She told me that she was under the impression that all of these particular pistols had been pulled for the upgrade and this one must have "slipped through the cracks" and she said that if I took it to the store they would be happy to send it back to the manufacturer for me. I told her I was already taking care of that myself but I was very upset that they sold me a firearm with a known issue. She offered no further assistance and so I asked for the name and number of the Rural King legal department. She said nothing and hung up the phone. I then called back the corporate number and spoke with the supposed head of legal for Rural King Corporate. He was an arrogant man named Jason. He told me "guns are inherently dangerous," thanked me for bringing this to his attention and that was the end.
I was not looking for anything and never once requested any compensation. I asked for accountability and requested they find a way to rectify a situation without having to wait for the manufacturer to repair the gun and send it back so my son could enjoy his gift. They simply didbt care at all about customer satisfaction.
I urge everyone to never buy another firearm from Rural King. I am hoping that I can get enough proof of gross negligence on their part to have their FFL revoked. I don't ask for much, just not to be treated like I'm the one who did something wrong when they are selling a defective product.
I forgot to mention they sold me the display model because they told me it was the last one and they were not getting any more yet, when I went back into the store a few days later there was another one in the case and the salesman told me they had several.