ISP used to respond to email inquiries, but I think they have even stopped doing that now. It was a "cut and paste" response telling you how busy they are and what your estimated wait time was. Nothing personal to your app.
Your best source of informatiion is right here. If you look back through this thread, you can get a pretty good idea of the wait times. If your wife did electronic prints and has no record,she is overdue. If she does have any criminal history, expect 6 months from the date of app.
Your wait time is mostly dependent on when your local PD transmitted the app.If they held it for any length of time, that will delay it further.
L1 and only a speeding ticket. I'm glad I got mine a few years ago...