I called Asus today to get a replacement clip for the O key on my Asus notebook. It’s just a simple piece of plastic that attaches under the key to keep it secured on the keyboard. Not a big deal, unless you are missing one.
I talked to the guy from Asus and it was like no big deal. When we got near the end of the call he asked if my laptop was password protected. I told him it was and asked why that mattered since all I needed was this little white clip. He said they would need the password when I sent my laptop in to be fixed. What excuse me, I’m not sending you my laptop. All I need is this little white clip. Apparently Asus will gladly fix my laptop only if I send it to them but they will not just send me this clip.
I bought my laptop right before Christmas so it’s not like the thing is ancient and they need to match it up. I tried telling the guy it was not cost effective to send it in just for this little white clip. I tried to convince him that it would save them lots of money to just send me this clip. Nope, no can do, the only way to get this clip from Asus is to send the laptop in. I asked for a supervisor but he said they couldn’t help me either. So I was not as nice as I usually am and I declined his offer of an RMA.
They guy said they would be sending me a survey to rate my service experience. I can’t wait to fill it out. He was nice but their policies suck. That’s what I plan to tell them.
I checked Ebay and found one I hope will fit for $1.99 shipped. I knew I should have just checked there in the first place just to save the aggravation of calling Asus. I can’t believe they couldn’t just send me the little clip.
I talked to the guy from Asus and it was like no big deal. When we got near the end of the call he asked if my laptop was password protected. I told him it was and asked why that mattered since all I needed was this little white clip. He said they would need the password when I sent my laptop in to be fixed. What excuse me, I’m not sending you my laptop. All I need is this little white clip. Apparently Asus will gladly fix my laptop only if I send it to them but they will not just send me this clip.
I bought my laptop right before Christmas so it’s not like the thing is ancient and they need to match it up. I tried telling the guy it was not cost effective to send it in just for this little white clip. I tried to convince him that it would save them lots of money to just send me this clip. Nope, no can do, the only way to get this clip from Asus is to send the laptop in. I asked for a supervisor but he said they couldn’t help me either. So I was not as nice as I usually am and I declined his offer of an RMA.
They guy said they would be sending me a survey to rate my service experience. I can’t wait to fill it out. He was nice but their policies suck. That’s what I plan to tell them.
I checked Ebay and found one I hope will fit for $1.99 shipped. I knew I should have just checked there in the first place just to save the aggravation of calling Asus. I can’t believe they couldn’t just send me the little clip.