Harris customer service took excellent care of me after I may or may not have overtightened a 1/4" nut on one of their S series models.
I called and they picked up this morning with no wait times and sent me straight to a tech. He was a little new, but we worked out what I needed and sent me back to the front desk. The lady there took my information and sent me on my way. No charge, not even shipping. That's pretty outstanding after the displays I've gotten from some other CS reps in the gun world. I just wanted to let people in on my experience and to leave their number here if anyone needed it. I'm always happy to buy American even if it's more expensive, but they provide an excellent product and excellent customer service. They deserve the reputation they have and they keep on earning it to this day from my experience. I'm flatly impressed. As always ymmv.
Harris Engineering
(270) 334-3633
I called and they picked up this morning with no wait times and sent me straight to a tech. He was a little new, but we worked out what I needed and sent me back to the front desk. The lady there took my information and sent me on my way. No charge, not even shipping. That's pretty outstanding after the displays I've gotten from some other CS reps in the gun world. I just wanted to let people in on my experience and to leave their number here if anyone needed it. I'm always happy to buy American even if it's more expensive, but they provide an excellent product and excellent customer service. They deserve the reputation they have and they keep on earning it to this day from my experience. I'm flatly impressed. As always ymmv.
Harris Engineering
(270) 334-3633