Recently bought a Kahr pistol and wanted to get a holster and such for it. We have several decent gun shops in the area. Today, I was out running errands and remembered that in June of last year, my wife gave me a $100 gift card to Freedom Firearms. I was in the area and decided to stop in to see what they had. This is the first time in at least 8 months I have been there. So, I went it and looked around and found something I wanted to buy.
I went to the registers and the woman rang up my purchase. I presented her with the gift card and she swiped it and said "hmm" She tried twice more, and she then said they had new owners and apparently the gift card is no good anymore. I asked then can I just have the cash value of the card and she said no, we don't honor them anymore and proceeded to throw my $100 card away. I said so what now, my wife is just out the $100 and she said yep, I guess so......It was all I could do not to create a scene, so I just left.....
We have several quality shops in the city, and this is obviously not one of them.....employees are indifferent at best to customers, many times downright rude and now this......I will never again step foot in Freedom Firearms in Fort Wayne and suggest you look elsewhere when shopping locally....It's absolutely not worth it....
I went to the registers and the woman rang up my purchase. I presented her with the gift card and she swiped it and said "hmm" She tried twice more, and she then said they had new owners and apparently the gift card is no good anymore. I asked then can I just have the cash value of the card and she said no, we don't honor them anymore and proceeded to throw my $100 card away. I said so what now, my wife is just out the $100 and she said yep, I guess so......It was all I could do not to create a scene, so I just left.....
We have several quality shops in the city, and this is obviously not one of them.....employees are indifferent at best to customers, many times downright rude and now this......I will never again step foot in Freedom Firearms in Fort Wayne and suggest you look elsewhere when shopping locally....It's absolutely not worth it....